Data.com Member and Web Site Visitor Privacy Statement
Privacy Statement Effective Date: May 3rd, 2013 - November 27th, 2014
Data.com and its affiliates ("Data.com" or the "Company") are committed to protecting the privacy of individuals who visit the Company's Web sites and individuals who register to use the Data.com Services, as defined below. This Data.com Member and Visitor Privacy Statement describes the Company's privacy practices in relation to the use of the Company's Web sites and the related applications and services offered by the Company under the "Data.com" brand (the "Data.com Services"). To learn more about Data.com's practices regarding Business Contact Information in the Data.com Directory, please visit the Data.com Business Contact Privacy Statement.
In connection with the Data.com Services, the Company is a certified licensee of the Direct Marketing Association's Safe Harbor Program and abides by the U.S.-EU and U.S.-Swiss Safe Harbor Frameworks as outlined by the U.S. Department of Commerce in collaboration with the European Union and Switzerland. For more information on the Safe Harbor Frameworks and to view the Company's certification, please visit http://www.export.gov/safeharbor and search for "Jigsaw".
1. Web Sites Covered
This Privacy Statement covers the information practices of Web sites that link to this Privacy Statement, including: www.jigsaw.com, www.data.com/connect and https://connect.data.com (collectively referred to as "the Company's Web sites").
The Company's Web site may contain links to other Web sites. The information practices or the content of such other Web sites are governed by the privacy statements of such other Web sites. The Company encourages you to review the privacy statements of other Web sites to understand their information practices.
2. Definitions Relating to the Data.com Directory
"Business Contact Information" includes an individual's name, title, company, work phone number, work email address, and work address that is listed in the Data.com Directory.
"Company Information" includes a company's name, address, Web site (URL), phone number, industry classification, employee range, revenue range, and stock exchange and ticker symbol information (for publicly traded companies) that is listed in the Data.com Directory.
The "Data.com Directory" is the Company's database of Company Information and Business Contact Information. "Data.com Members" are individuals who register to use the Data.com Services and who add (and maintain) the records in the Data.com Directory.
3. Information Collected
The Company collects individually-identifiable information from individuals who visit the Company's Web site ("Web Site Visitors") and individuals who register to use the Data.com Services, including Data.com Members ("Customers"). Important note: registering to use the Data.com Services, or becoming a Data.com Member, does not automatically add your contact information to the Data.com Directory.
When expressing an interest in obtaining additional information about the Data.com Services or registering to use the Data.com Services, the Company requires you to provide the Company with contact information, such as name, company name, address, phone number, and email address ("Required Contact Information"). When purchasing the Data.com Services, the Company may require you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number and the number of employees within the organization that will be using the Data.com Services ("Billing Information"). The Company may also ask you to provide additional information, such as company annual revenues, number of employees, or industry ("Optional Information"). Required Contact Information, Billing Information, and Optional Information are referred to collectively as "Data About Customers."
When registering to become a Data.com Member, the Company also requires you to request a unique screen name that will be publicly attributed to your use of the Data.com Directory. For example, a Data.com Member's screen name will be attributed to any Business Contact Information added by such Data.com Member. The Company recommends that you choose a screen name that does not include your real name to protect your privacy.
As you navigate the Company's Web site, the Company may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons ("Web Site Navigational Information"). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol ("IP") address, and the actions you take on the Company's Web site (such as the Web pages viewed and the links clicked). For additional information about the collection and use of Web Site Navigational Information by the Company and others, please click here.
4. Use of Information Collected
The Company uses Data About Customers to perform the services requested. For example, if you fill out a "Contact Me" Web form, the Company will use the information provided to contact you about your interest in the Data.com Services.
The Company may also use Data About Customers for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Data.com Services and to send you information regarding the Company, its affiliates and its partners, such as information about promotions or events.
The Company uses Billing Information solely to check the financial qualifications of Customers and to collect payment for the Data.com Services.
The Company uses screen names to track and publicly attribute Business Contacts that Data.com Members add or update in the Data.com Directory. The Company also uses screen names in connection with Data About Customers to provide personalized information.
The Company uses Web Site Navigational Information to operate and improve the Company's Web sites. The Company may also use Web Site Navigational Information alone or in combination with Data About Customers to provide personalized information about the Company and the Data.com Services. For additional information about the use of Web Site Navigational Information, please click here.
The Company may use both Data About Customers and Web Site Navigational Information to enforce the Company's Web site policies, to protect the Company's rights and intellectual property, or the rights of others using the Company's Web sites or the Data.com Services.
5. Web Site Navigational Information
The Company uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information from the computers or mobile devices ofData.com Members, Customers and Web Site Visitors as they navigate the Company's Web site ("Web Site Navigational Information") or use the Data.com Services. This section describes the types of Web Site Navigational Information used on the Company's Web sites and in connection with the Data.com Services, and how this information may be used.
The following sets out how salesforce.com may use different categories of cookies and your options for managing cookies' settings:
|Type of Cookies
Required cookies enable you to navigate the Company's Web sites and use its features, such as accessing secure areas of the Web sites and using the Data.com Services.
Because required cookies are essential to operate the Company's Web sites and the Data.com Services, there is no option to opt out of these cookies.
These cookies collect information about how Web Site Visitors use the Company's Web site, including which pages visitors go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies a Web Site Visitor. All information these cookies collect is aggregated and anonymous. It is only used to improve how the Company's Web site functions and performs.
From time-to-time, the Company engages third parties to track and analyze usage and volume statistical information from individuals who visit the Company's Web sites. The Company may also utilize Flash cookies for these purposes.
To learn how to opt out of performance cookies using your browser settings click here.
To learn how to manage privacy and storage settings for Flash cookies click here.
Functionality cookies allow the Company's Web site to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of the Data.com Services after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.
The Company may use local shared objects, also known as Flash cookies, to store your preferences or display content based upon what you view on the Company's Web sites to personalize your visit.
To learn how to opt out of functionality cookies using your browser settings click here. Note that opting out may impact the functionality you receive when visiting the Company's Web site.
To learn how to manage privacy and storage settings for Flash cookies click here.
From time-to-time, the Company may engage third parties to track and analyze usage and volume statistical information from individuals who visit the Company's Web sites.
Third parties, with whom the Company may partner to provide certain features on our Company Web site or to display advertising based upon your Web browsing activity, may use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored.
To learn more about advertising networks and their opt out instructions, click here and here.
To learn how to opt out of these cookies using your browser settings click here, and to learn how to manage privacy and storage settings for Flash cookies click here.
Cookies that are used as part of the Data.com Services (in the proxy) may include cookies of a third party Web site that is being co-browsed, for example, in order to deliver the Web site as intended by the third party Web site operator. The cookie practices of such Web sites are governed by their own respective privacy statements. The Company encourages you to review the privacy statements of other Web sites to understand their information practices.
The Company may use Web beacons alone or in conjunction with cookies to compile information about Data.com Members, Customers and Web Site Visitors' usage of the Company's Web site and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, the Company may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the Company's Web sites. The Company uses Web beacons to operate and improve the Company's Web site and email communications.
The Company may use information from Web beacons in combination with Data About Customers to provide you with information about the Company and the Data.com Services.
IP Addresses and URLs
Due to Internet communications standards, when you visit or use the Company's Web site, the Company automatically receives the URL of the Web site from which you came and the Web site to which you go when you leave the Company's Web site. The Company also receives your computer's Internet Protocol (IP) address (or the proxy server you use to access the World Wide Web), your computer operating system, the type of Web browser you are using, and your Internet Service Provider (ISP). This information is used to analyze overall trends to help us improve the Data.com Service and to track and aggregate non-personal information. For example, the Company uses IP addresses to monitor the regions from which Data.com Members, Customers and Web Site Visitors navigate the Company's Web site.
The Company may collect aggregated data regarding use of the Data.com Services and the Company's Web site, including, without limitation, number of visitors to the Company's Web site, frequency and patterns of use, tag usage, feedback request trends, etc. ("Aggregated Data"). The Company uses Aggregated Data as a statistical measure and not in a manner that would identify you personally. Aggregated Data enables the Company to determine how often certain parts of the Company's Web site or the Data.com Services are used so that we can improve them. The Company may make use of, or make such Aggregated Data available to, third parties, in any manner in our sole discretion.
6. Public Forums and Customer Testimonials
The Company may provide bulletin boards, blogs, or chat rooms on the Company's Web site. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. The Company is not responsible for the personal information you choose to submit in these forums.
Customers and Web Site Visitors may elect to use the Company's referral program to inform friends about the Company's Web sites and the Data.com Services. When using the referral program, the Company requests the friend's name and email address. The Company will automatically send the friend a one-time email inviting him or her to visit the Company's Web site, or will share with them via email the information you have requested to be shared. The Company does not store this information.
The Company may post a list of customers and testimonials on the Company's Web site that contain information such as names and titles of customer personnel. The Company obtains the consent of each customer prior to posting any information on such a list or posting testimonials.
7. Sharing of Information Collected
The Company may share Data About Customers with the Company's service providers so that these service providers can provide services on the Company's behalf. The Company may also share Data About Customers with the Company's service providers to ensure the quality of information provided. Unless described in this Privacy Statement, the Company does not share, sell, rent, or trade Data About Customers with third parties for their promotional purposes.
The Company may share Data About Customers with other members and affiliates of the salesforce.com corporate group in order to work with them. For example, the Company may need to share Data About Customers for customer relationship management purposes.
From time to time, the Company may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from the Company, the Company may share Data About Customers collected in connection with your purchase or expression of interest with our joint promotion partner(s). The Company does not control its business partners' use of the Data About Customers, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.
The Company may use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company's behalf.
The Company reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company's rights and/or to comply with a judicial proceeding, court order, or legal process.
8. International Transfer of Information Collected
To facilitate the Company's global operations, the Company may transfer and access Data About Customers from around the world, including the United States. This Data.com Member and Web Site Visitor Privacy Statement shall apply even if the Company transfers Data About Customers to other countries.
For European visitors to the Company's Web site and users of the Data.com Services, please note that in order to provide the information or services requested, your personal information may be transferred outside of the European Economic Area ("EEA"). By visiting the Company's Web site or using the Data.com Services, you agree to the Company transferring your personally identifiable information outside the EEA.
9. Communications Preferences
The Company offers Data.com Members, Customers and Web Site Visitors who provide contact information a means to choose how the Company uses the information provided. Members and Customers may manage your receipt of marketing and non-transactional communications by visiting the "My Account" section of the Company's Web site, or you may click on the "unsubscribe" link located on the bottom of the Company's marketing emails. Additionally, you may send a request specifying your communications preferences to Data.com Support. Individuals cannot opt out of receiving transactional emails related to their business relationship with the Company.
10. Correcting and Updating Your Information
Members and Customers may access or update their registration information using the "My Account" area of the Company's Web site. Members and Customers may also submit such requests to Data.com Support. To update Billing Information or have your registration information deleted, please contact Data.com Support. To discontinue your account, please contact Data.com Support. Requests to access, change, or delete your information will be handled within 30 days.
11. Customer Data
Customers may electronically transmit data or information to the Company during their use of the Data.com Services ("Customer Data"). The Company will not review, share, distribute, or reference any such Customer Data except as provided in the applicable Terms of Service, as required to provide the Data.com Services ordered by Customer or as may be required by law.
The Company takes precautions, including appropriate administrative, technical and physical measures, to protect Data About Customers against loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction. When we collect or transmit credit card numbers, we use industry standard methods to protect such information. Customers are solely responsible for protecting their passwords, limiting access to their computers, and signing out of the Data.com Services after their sessions.
13. Changes to this Privacy Statement
The Company reserves the right to change this Data.com Member and Web Site Visitor Privacy Statement and the Data.com Business Contact Privacy Statement. The Company will provide notification of material changes to these Privacy Statements through the Company's Web site at least thirty (30) days prior to the change taking effect.
14. Contacting Us
Questions regarding this Data.com Member and Web Site Visitor Privacy Statement, the Data.com Business Contact Privacy Statement or the information practices of the Company should be directed to the Company by contacting Data.com Support or by mailing Data.com Privacy Office, c/o salesforce.com The Landmark @ One Market Street, Suite 300, San Francisco, CA 94105.
You may also contact the Direct Marketing Association regarding the Company's compliance with this Data.com Member and Web Site Visitor Privacy Statement:
Direct Marketing Association
Attn: Safe Harbor Program
1615 L St, NW Ste 1100
Washington, DC 20036-5624